TERMS & CONDITIONS

INTRODUCTION

These are the terms and conditions (as amended from time to time) governing use of this website and the agreement (the “Terms”) that operates between Neo-Dyne B.V. ("us", "we", "our") and all users ("you", "your"). They were last updated on 8th December 2021. Please read them carefully.

 

If you visit, use our webshop or use neo-dyne.com you must accept these conditions. By using this website you are consenting to be bound by these Terms and our Privacy policy. If you do not agree to all of the Terms and our Privacy policy, please do not use this website and leave it instead.

These terms and conditions will be updated periodically. The date that these terms and conditions were last updated shall be indicated on the Terms and Conditions page of the website and acceptance of it is mandatory.

Subject to you having agreed with and continuing to comply with these Terms, we grant you a personal, revocable and non-transferable license to access and use this website. We reserve the right to terminate your access to this website at any time and without notice.

Any rights not expressly granted in these Terms are reserved.

SALES & DELIVERY CONDITIONS OF THE KONINKLIJKE METAALUNIE

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Neo-Dyne B.V. is a member of the Koninklijke Metaalunie (the employers organisation for small and medium-sized enterprises in the metal industry). As such you also agree to the specific sales and delivery conditions of Koninklijke Metaalunie set forth in the PDF below:

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AMENDMENTS TO THESE TERMS

We reserve the right to periodically amend the contents of this website, including these Terms, or to suspend or discontinue the website. Therefore, you should acquaint yourself with the Terms (and possible amendments) each time you visit this website.

MINIMUM AGE POLICY

If you are 18 or under you may browse our website but you should always seek parental /guardian approval before purchasing an item or creating an account in our webshop.

ELECTRONIC COMMUNICATIONS

When you register with our online shop ('webshop") you are opting in to receive communications from us electronically usually by email. Such communications are strictly to ensure the proper functioning of your webshop membership, the ordering process and any other notifications related to your account. We will not send you "spam" emails or sell, donate or in any way communicate your account information to third parties.

You should be aware that unprotected e-mail communication via the Internet is not secure and it is subject to possible interception, loss or alteration. We are not responsible for and will not be liable to you or anyone else for any damages in connection with any email sent by you to us or an e-mail sent by us to you or anyone else at your request.

VISITOR CONDUCT AND OBLIGATIONS

You may not, via this website, participate in any activities which are illegal, offensive or abusive or which infringe the rights of third parties. You will not access (or attempt to access) this website by any means other than the interface provided, and you will not use information provided on this website for any malicious or harmful purpose.

Log in passwords are personal to the you and should not be shared with third parties. You are responsible for the safekeeping of your password. Neo-Dyne BV is not responsible for any loss or damage suffered by you as a result of other parties accessing the website using your passwords.

LINKS ON THIS WEBSITE

Links to third party websites and details of third party services on this website are provided solely for your convenience and we do not control and are not responsible for such third parties, their products, services and / or websites including availability of use and their content. We do not in any way endorse or make any representations about their content or about the third party providers. If you use a third party link, you leave this website and if you decide to access any of the third party websites linked to this website, or use any of the third party products or services displayed on it, you do so entirely at your own risk.

AVAILABILITY OF THE WEBSITE AND ACCURACY OF INFORMATION

The Neo-Dyne B.V. is available 24/7. We do however reserve the right to temporarily shut down or render the Site inaccessible, in part or in its entirety, in order to perform routine maintenance and updates or by request from law enforcement agencies or in case of force majeure.

We ensure to the best of our abilities that all information provided on this Site is accurate and up to date. We are not responsible for any inaccuracies and (in so far as any such warranties may be excluded under any relevant law) make no representation and give no warranty as to its accuracy. We reserve the right to make changes to the information on our Site, at any time and without notice.

We publish the Site 'as is' without any warranty of any kind, express or implied, as to the operation of our site, the accuracy of the information, and we shall not be liable for any losses or damage that may result from use of the Site as a consequence of any inaccuracies in, or omissions from, the information which they may contain.

COPYRIGHT NOTICE

This website and its content is copyright of Neo-Dyne B.V.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

- You may print or download to a local hard disk extracts for your personal and non-commercial use only you may copy the content to individual third parties for their personal use, but only if you acknowledge this Site as the source of the material.

- You may not, except with our express written permission, distribute or commercially exploit the Site's content, nor may you transmit it or store it in any other website or other form of electronic retrieval system.

No photo may be copied or downloaded without the written permission of Neo-Dyne B.V.

This copyright notice does not pertain to information at websites other than this Site.

 

privacy policy

INTRODUCTION

Neo-Dyne B.V. is committed to protecting your privacy and maintaining your trust and confidence. Please read this Privacy policy carefully to see how we will treat the information that we collect about you through the Site. By visiting the Site, or using any of our Services, you agree that your personal data will be handled as described in this Policy.

 

Your use of our Site or Services, and any dispute or claim related to, or in connection with privacy, is subject to this Policy and our Site Terms & Conditions. If you do not accept this Policy do not use this Site.​

 

Any external links to other websites are clearly identifiable as such, and we are not responsible for the content or the privacy policies of these other websites.

This Privacy policy was last updated on 8th of December 2021.

WHAT TYPE OF INFORMATION DO WE COLLECT?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet, computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

If you submit a question or other communication to us via the “Contact Us” popup or chat feature of the Site, we will collect your name, email, and any other information you submit as part of your communication.

If you create a customer account, the following personal information will be collected: name, company name if applicable, email, address, telephone number, date of birth. You may also choose to provide us with other information through your online customer profile. 

We take your privacy and data protection seriously and do so through the use of a username and password as protective measures.

WHY DO WE COLLECT PERSONAL INFORMATION?

  1. To provide our Users with ongoing customer assistance and technical support;

  2. To be able to create your customer account and to be able to ship any products you may buy through our Site;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our Terms & Conditions, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

HOW DO WE PROTECT YOUR PERSONAL DATA?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

COOKIES

Cookies are small pieces of data stored in the Visitor's browser. They are used to keep track of how the Visitor uses the site, if they are logged in or not, which items are in their shopping cart, and any site preferences.

There are mainly two types of cookies stored in your browser when you visit our site:

Session (Transient) cookies: These cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.

Persistent (Permanent or Stored) cookies: These cookies are stored on your hard drive until they expire (i.e. the are based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behavior, shopping cart, and site preferences.

YOUR RIGHTS IN RELATION TO YOUR PERSONAL INFORMATION

  • You have a right to request access to the personal information that we hold about you by making a “subject access request”;

  • If you believe that any of your personal information is inaccurate or incomplete, you have a right to request that we correct or complete your personal information; If you have a customer account on Neo-Dyne B.V. you may also update your information by logging in to your account;

  • You have a right to request that we restrict the processing of your personal information for specific purposes; and

  • If you don't want us to process your data anymore, please contact us, either via our contact form or postal address at Neo-Dyne B.V., Leemansweg 27 G, 6827 BX , Arnhem, The Netherlands.

SHARING YOUR DATA

We only collect personal data that we consider necessary for us to provide an efficient service to Visitors and Customers. We never buy or sell such data, or share it with any other organisation except where necessary to provide such services (e.g. order details with transport companies).

We mostly retain personal data permanently unless requested otherwise, also to be able to provide an efficient and helpful service. The main reason for this is to be able to display to a Customer their order history and to not ask them to re-enter their shipping address with every order.

PRIVACY POLICY UPDATES

We reserve the right to modify this Privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.